Skip to main content

Reverse Logistics Services

At Delamode, our reverse logistics services enable you to provide the fast, easy and efficient returns experience that your customers expect, and unburden your organisation by providing end-to-end management of this complex process.

We Do Returns Right

When you consider that 30% of all products bought online are returned, 84% of UK consumers explore returns policies before making a purchase, and over 80% say they wouldn’t buy from a seller that had previously provided a poor returns experience, it pays to get your returns right.

We understand that returns aren’t just about keeping customers happy. Our reverse logistics services help to protect your sales, develop your reputation with customers, support your growth, and recover value through repacking, refurbishment, redistribution and beyond.

B2B & B2C Reverse Logistics Services

Delamode provides our B2C clients with a fully managed, end-to-end returns solution.

Though B2B brands typically have their returns handled through our retailers and their systems, we offer our B2B clients tailored support around bulk returns, recalls and stock reallocation.

Contact Us

Easing the Challenges of Reserve Logistics

Carrier Limitations

Say goodbye to frustrating carrier-related limitations. We work with over 30 major parcel couriers, a variety of large and local hauliers, pallet networks and freight forwarders, to offer you flexible transport solutions perfectly suited to each return. Whatever the location, parcel size and goods type, we’ve got you covered.

Geographical Challenges

Due to our network of carriers across the world, we’re able to offer reverse logistics services tailored to your needs, wherever your returns are coming from. Furthermore, we consolidate all returns coming from the EU and ROTW at our Roosendaal (Netherlands) hub to offer you an efficient and cost-saving solution. We then transport appropriate goods back to our Southampton (UK) facility via our shuttle service.

Poor Visibility of Returns

Delamode does away with delays in stock updates or missed resale opportunities. Our powerful system provides you with unparalleled visibility into the status of your returned goods, automatic stock synchronisation, and control over your inventory.

Customer Experience

Reduce your abandoned cart metrics and protect customer confidence with Delamode. Our reverse logistics services provide you with a tailored, streamlined returns flow that offers your customers the best experience, supports customer confidence, increases online sales, generates repeat purchases, and reduces cart abandonment. 

Recovering Value

At Delamode, we ensure that your returned items don’t become a cost burden. We maximise value recovery with inspection, repacking, refurbishment and redistribution services, to get your goods back into the market and support speedy resales.

Sustainability

Don’t settle for returns services that hinder your environmental goals. We build sustainability into our reverse logistics services, by consolidating shipments, optimising return routes, and promoting recycling or re-use where possible to help you reduce your impact.

The Delamode Approach

Our End-to-End Reverse Logistics Service

For clients without existing returns partners, we can provide you with an all-in-one returns solution.

  1. Returns Receipt & Processing – We receive your returns at our facility and register them into our system, providing you with immediate visibility.
  2. Collection Booking – Our dedicated carrier management team arrange convenient collections for your customers.
  3. Return Label Generation – We generate return labels tailored to your brand and carrier requirements.
  4. Transport & Consolidation – Returns are transported to Southampton (for UK returns) or our Netherlands hub (for EU/ROTW returns). They are consolidated before being shuttled back to Southampton.
  5. Tailored Returns Handling – We unload, inspect and classify your returns, carry out VAS’s like rework, refurbishment, repacking and relabelling, and update your stock records.
  6. Value Recovery – We prepare your goods for resale where possible. For goods classified as “B” upon inspection, we can also arrange resale through alternative channels like charitable donations or recycling.
Contact Us

Supporting Clients With Returns Partners

Though Delamode is a one-stop-shop for all your 3PL needs (ecommerce fulfilment, bonded and non-bonded warehousing, freight shipping, and returns), we understand that some clients have agreements in place with specialist returns partners.

While your existing partners handle the generation of returns information and the booking of collections, our reverse logistics services can support you with:

  • Facilitating carrier movements and rates.
  • Collecting your returns and bringing them to either of our 2 facilities, in Southampton UK, and Roosendaal Netherlands.
  • Deploying tailored returns handling and value recovery activities (which we cover above).

At Delamode, our reverse logistics services also include providing you full visibility and responsive communication around the status of your returns and control over your stored inventory.

Contact Us

Our Carriers

Our carrier agnostic model, experienced transport team and purchasing scale enable us to deliver reliable, flexible reverse logistics services perfectly suited to each unique return.

Whatever the product type, volume, or point in time, our relationships with a wide range of carriers across the UK, EU and ROTW help us to deliver speedy and efficient returns.

In fact, our transport management system (which integrates seamlessly with your own), has over 89 carrier integrations, covering road, air, rail and sea, across all territories.

From 30+ major parcel couriers like TNT, DPD, Fedex, Royal Mail and Yodel, to large and local hauliers, pallet networks like Pall-Ex, Palletline, and Palletways UK and freight forwarders, your returns are in the safe hands.

Get in touch

FAQs

What is reverse logistics?

Reverse logistics applies to the process of managing returns.

The service applies to both brands selling through retailers or direct to consumer, and manages the movement of returned goods from the consumer or retailer, back to the brands’ warehousing facility.

The term also applies to processes like: return processing, collection booking, label generation, transport services, returns handling, VAS’s, and value recovery, to help prepare the product for resale when appropriate.

What is returns management?

Returns management, or reverse logistics, is the process by which returned goods are transported back to the brand’s warehousing facility, and processed for resale (where possible). The service applies to both brands selling through retailers, as well as direct to consumer.

At Delamode, we offer reverse logistics services, non-bonded and bonded warehousing, and freight shipping services tailored to your unique requirements. Contact our team to learn how our returns management services can support your business.

What is reverse logistics management?

Reverse logistics management is the service by which returns are processed in the supply chain.

Reverse logistics services like ours manage the movement of returned goods from the consumer or retailer, back to the brands’ warehousing facility.

The term also applies to processes like: return processing, collection booking, label generation, transport services, returns handling, VAS’s, and value recovery, to help prepare the product for resale when appropriate.

What is the purpose of reverse logistics?

Reverse logistics serves a critical purpose, in managing the returns of products from stores or consumers, back to the brand’s warehouse facility.

However, this is not its only goal. Reverse logistics also serves to recover value from returned goods and if possible/appropriate, prepare them for resale.

At Delamode, we support both brands selling through retailers, and those selling direct to consumer, with reverse logistics services tailored to your unique requirements. Contact our friendly team today.

Why is reverse logistics important?

Reverse logistics is a critical way to provide customers with the brand experience they want and expect, and recover value from returned goods.

Organisations selling products through retailers or direct to consumers need the support of trusted 3PL partners (like Delamode) to manage this service efficiently, effectively, cost-effectively, and holistically, as part of their full logistics service.

How should my business manage ecommerce returns?

For ecommerce businesses, returns pose a huge challenge. It requires an established infrastructure, specialist facilities, established and efficient processes, and skilled and experienced staff. As such, most organisations choose to work with a trusted 3PL partner to manage returns via reverse logistics services.

Reverse logistics is the process by which returned goods are transported from the consumer, back to the 3PL partner’s warehouse facility, and where value is recovered so returned products can be resold if possible. Typically returns would be managed holistically, along with warehousing (including bonded warehousing), fulfilment and shipping services.

Contact the Delamode team today to enquire about our tailored returns service.

Contact us

With you every step of the way

Connect
LinkedIn
Contact Us
+44 (0)333 996 4345
[email protected]

© Delamode International Logistics 2026

Company Policies / Contractual Terms & Conditions
Sitemap  /  Privacy Policy  /  Website Terms & Conditions