At Delamode, we understand that whether you’re a small independent online retailer, or an international retail brand with brick and mortar stores across the world and a rabid global audience of online buyers, business success hinges on finding the right logistics partner.
For the retailers we support, our retail logistics solutions help to keep the shelves stocked and the lights on, enable them to deliver the ultimate in-store and online customer experience, and develop/maintain their positioning as trusted market leaders.
Services Optimised to Overcome Your Logistical Challenges
Our decades of experience supporting retail businesses in sectors as varied as: fashion, sports, home and garden ware, electronics, health and beauty, toys and games and beyond, has enabled us to optimise our tailored retail logistics solutions to overcome the common logistical challenges the sector faces.
- Returns – Our reverse logistics services enable you to provide your online customers with the quick, efficient and flexible returns process they expect, by offering end-to-end management of this critical, complex process. With Delamode, the happiness and loyalty of your customers, and the reputation of your brand, are in safe and capable hands.
- Visibility (of incoming stock and outgoing online orders) – We use a single powerful WMS that integrates seamlessly with your internal systems to give you full visibility of your incoming deliveries, outgoing customer deliveries, and returns.
- Unpredictable Demand & Peak Trading Spikes – Delamode offers scalable retail logistics solutions in the form of flexible warehouse labour planning and fulfilment capacity to flex service level with your demand. We also conduct forecast-based resource modelling to prevent backlogs.
- Inbound Supply Delays & Stock Inaccuracy – For customers of both of bonded and non-bonded warehousing services, we provide you with full visibility of our goods-in processes; deploy cycle counts, stock integrity checks and discrepancy reporting; and conduct vendor compliance work to support the efficiency of your supply chain and integrity of your goods.
- Carrier Failures or Missed SLAs – We have developed a multi-carrier network to support risk mitigation, offer automated reallocation to best-performing carriers where possible, provide daily carrier performance monitoring, and offer you visibility of delivery tracking.
Exploring Our Retail Logistics Solutions
At Delamode, we offer tailored retail logistics solutions that combine the following services, to meet all of your logistical requirements in a way that adds value to your operations.
- Warehousing – Take advantage of bonded and non-bonded warehousing in both our UK Southampton or Roosendaal EU facility. Move your goods between facilities with our 24-hour shuttle service to be closer to certain store branches/ markets. These facilities are where we unload goods destined for your retail stores, store them until they’re due to be delivered, and conduct relevant VAS’s.
- Delivery to Your Stores – With our 2 facilities in the UK and EU, and established relationships and integrations with carriers across the world, we can manage the delivery of your products from our facilities to your stores.
- Online Order Fulfilment – Our order fulfilment services might be one of our most important retail logistics solutions for online retailers or retailers with a hungry online audience. Rely on our established ecommerce logistics infrastructure and relationships and integrations with carriers, to facilitate the fast delivery timeframes your online customers expect.
- Reverse Logistics – Similarly, take advantage of our established reverse logistics processes and infrastructure to tackle your critical and complex returns process. We help ensure that you can offer a competitive returns process, and keep online buyers coming back.
- Client Management – All customers of our retail logistics solutions are assigned a dedicated account manager who will be your primary point of contact, manage all account activities, and ensure KPI’s are met. At Delamode, we make common communication gaps a thing of the past.
- VAS’s – We conduct value added services, tailored to your unique requirements, like: customisation and rework, packaging and repacking, labelling, compliance and customs services and beyond, to add value to, and maximise the efficiency of, your supply chain. No need to implement your own costly and complex internal processes.
Further Ways We Support Your Retail Business
Beyond handling your storage, online order fulfilment and transport, working with Delamode has a range of further benefits for retailers.
- 30 Years of Retailer Experience – Our 30-year experience supporting retailers and the brands selling through them, has given us a deep understanding of the requirements, compliance standards and delivery protocols most major retailers demand. No matter your requirements, we can adapt our processes accordingly.
- Total Visibility & Control of Your Goods – Customers of our retail logistics solutions have access to a single powerful tailored WMS that provides you with real-time visibility of stock levels, the ability to book a shuttle to move products between our Southampton UK or Roosendaal EU warehouses, the status of inbound and outbound deliveries, and key operational metrics to help support planning.
- Efficiency at Scale – Our dedicated bookings, transport, and pre-retail warehouse teams, and established processes that align with retailer requirements, enable us to handle high volumes at speed, while maintaining accuracy.
- Accuracy & Compliance – With our powerful Blue Yonder WMS and pre-retail packaging processes, Delamode’s retail logistics solutions ensure compliant labelling, packaging, pallet configuration and ASN communication, to help minimise rejections, rework, or fines.
- Communicative & Connected Service – Our dedicated back office and transport team liaise directly with you to ensure a communicative, connected service, and work to align carrier and booking requirements to meet your delivery schedules.
- Cost-Effective, Flexible Services to Support Your Growth – Benefit from shared storage and shared carrier contracts, to keep costs under control. We also provide tailored, flexible retail logistics solutions that enable you to increase your service level as required. Onboard new SKUs, and expand your online order fulfilment support, without adding pressure to your operations.
- Port-Centric Model – Our UK Southampton facility is positioned on the dock-side which helps to cut time, cost and carbon from your supply chain. The port-centric model also supports its efficiency, by minimising unnecessary transport miles, empty container miles, carbon, emissions, delivery times and costs.
Contact our friendly, experienced team today to discuss your retail logistics requirements.
