As a trusted and experienced 3PL provider, our ecommerce clients benefit from the same extensive supply chain management experience, refined warehousing, global freight shipping processes, established TM channels, state of the art facilities, and increased purchasing power, harnessed by the market-leading B2B brands we support.
eCommerce Order Fulfilment Services
Behind every thriving ecommerce business, and each seemingly magic online purchase, is a trusted partner and provider of order fulfilment services, working to manage the smooth, efficient journey of products, from online order to the hands of the end consumer.
Why Choose Delamode?
At Delamode, we understand the challenges facing ecommerce businesses like yours and offer order fulfilment services (and reverse logistics solutions) optimised to solve these challenges, and offer your brand a range of benefits that support you to scale, grow, and serve customers across the world.
- Firstly, working with Delamode offers your organisation an established infrastructure and the experience of a dedicated team, that would be incredibly expensive, time consuming, or unfeasible for your business to develop internally.
- Our Blue Yonder WMS and client portal, used across both our facilities (UK & EU), integrate seamlessly with your internal systems, to provide us with visibility of your orders (whether they’re uploaded manually or via API), and offer you full visibility and management of your supply chain, including: visibility of stock, real-time updates on order status, delivery tracking information, and powerful reporting.
- We have extensive storage space across our 2 facilities (UK and Netherlands) to scale your footprint up or down throughout the year, without long-term commitment.
- Our flexible labour model enables us to scale our operations inline with fluctuations in demand for your products or peak periods, to provide a reliable, accurate consistent order fulfilment service.
- Our TM system is integrated with over 89 carriers and 100+ leading ecommerce marketplaces to enable seamless order processing and provide you with end-to-end visibility.
- Our consolidated purchasing power enables us to negotiate competitive transport rates, and generate cost savings which we pass onto you.
Our Ecommerce Order Fulfilment Services
We support organisations in the sporting, fashion, toys and games, electronics and furniture sectors with scalable order fulfilment services that provide UK-based ecommerce brands with seamless access to the European market and ROTW, and open up the UK and EU-markets to international brands.
Whether you store your products in both our UK and EU facilities, or hold stock in one facility/territory and move products to the other as demand requires, within 24 hours via our shuttle service, Delamode removes the challenges and limitations to global ecommerce sales, opening you up to a global audience.
Our 5-Step Route to Customer
- Global Collection & Freight Forwarding
We collect your goods directly from the manufacturer, by air, sea or road, and our skilled and experienced freight forwarding team work to manage the smooth and efficient movement of your products, ensuring full customs clearance, and helping you to navigate the payment of duties and tax associated with bonded warehousing. - Inbound & Stock Handling
Upon arrival at our facilities, stock is booked in at the dock, before being checked, counted, and efficiently stored, ready for fulfilment. - System Integration & Order Management
Orders flow into our WMS via API, EDI, manual upload, or marketplace integrations, and our system provides you with full control and visibility of your orders, in one centralised place. - Pick & Pack, Customisation & Rework
Orders are picked using the most safe and efficient methods for your specific products, packed, repackaged or co-packed inline with your unique requirements, and customised and reworked as required. - Carrier Mapping, Dispatch & Final Mile
Whether you need a 72-hour, 48-hour, or premium next-day delivery, we deliver on time, using a large network of established, trusted carriers, and provide full tracking and visibility of orders via our system.
Delivering Value by the Truckload
Beyond our core ecommerce order fulfilment services, we offer a range of tailored value added services to help support your unique operational needs.
- Customisation and Rework: We can customise and/or rework your products, at the inbound or packing stages, to help your generic stock lines serve a diverse range of customers.
- Packaging and Repackaging: Our team offer packing, repackaging and co-packing services, ensuring products are safely packed for shipment, creating gift boxes, bundles and subscription boxes, and providing an in-store packaging experience for ecommerce shipments.
- Labelling: We ensure your products are correctly labelled or relabelled, to ensure regulatory compliance, and provide product traceability.
- Quality Control: Delamode safeguard your brand with thorough quality control services that help to ensure faulty products don’t reach end customers.
- One system, two territories: Our linked twin AEO bonded sites in Southampton UK and Roosendaal Netherlands both utilise Blue Yonder WMS, consolidating valuable data in one place and saving you hours of administration time. Combined with our daily shuttle service, this system enables you to move stock between each territory, while fulfilment can continue within your standard SLA.
- Knowledge of customs jurisdictions: We ensure the seamless shipment of your products and that your goods and packaging comply with customs requirements.
FAQs
What is ecommerce logistics?
Ecommerce logistics is a term used to refer to a suite of 3PL services dedicated to organisations storing and selling goods directly to consumers.
Our ecommerce order fulfilment services span, inbound logistics, non-bonded and bonded warehousing, order picking-packing-labelling, VAS’s, shipping and customs management and freight shipping services.
How does ecommerce logistics work?
Ecommerce logistics requires a different approach to retail logistics.
Due to delivering direct to the homes of consumers, 3PL partners need to use different dedicated transport networks, which are generally courier options such as DPD, Inpost, Royal Mail etc. Ecommerce shipments also have different handling and system communications requirements.
Furthermore, ecommerce logistics puts greater focus on the importance of efficient reverse logistics (returns) to ensure consumers receive the brand experience they expect.
At Delamode, we offer our ecommerce clients the same tailored, refined services, established infrastructure, state of the art facilities, and vast network of carriers as our B2B clients. Contact our team for more information.
What is ecommerce delivery?
Ecommerce delivery is the process by which ecommerce orders are transported from the warehousing facility where they’re stored, picked, packed and prepared for sale, to the consumer at their home.
At Delamode, we can support you with tailored ecommerce freight shipping services, in addition to retail logistics services, should you also sell through retailers – spanning the UK, EU and ROTW. Contact our team to learn how our ecommerce delivery services can support your business.
What is ecommerce fulfilment?
Ecommerce fulfilment refers to the order fulfilment process of an ecommerce logistics service.
This is the process by goods to be sold direct to consumer, that have been inbounded into a facility and stored (potentially under bond), are picked, packed, labelled, have VAS’s applied, and are prepared to be shipped.
At Delamode, we offer ecommerce order fulfilment services tailored to your requirements. Contact our friendly team today.
What is an ecommerce fulfilment partner?
An ecommerce fulfilment partner is a logistics partner who supports organisations selling goods directly to consumers with a suite of warehousing, shipping and reverse logistics services.
At Delamode, we offer scalable ecommerce order fulfilment services tailored to your exact requirements.
What do fulfilment services cost?
The cost of fulfilment services vary from 3PL partner to partner, and depending on the specific features of your operation and logistics requirements.
Delamode provides tailored quotations, based on your exact requirements.
We consider the following factors to calculate your quote: storage requirements, pallet volumes, order profile, SKU content, inbound requirements, picking complexity, VAS needs, and delivery requirements.
Contact our team to discuss our fulfilment services today.
How do fulfilment centres work?
A fulfilment centre plays a critical role in the supply chain. It’s where goods are stored, inventory managed, and products prepared to be shipped to retailers and customers.
Fulfilment centres are staffed by experienced 3PL professionals who deploy effective and efficient processes and practises such as: inbounding goods, verifying and categorising goods, storing goods, order picking packaging and labelling, shipping and customs management, loading goods for outbound transport and reverse logistics.
At Delamode, we have two fulfilment centres, one in Southampton UK, and Roosendaal Netherlands.
How is order fulfilment measured?
Providers of ecommerce order fulfilment services measure order fulfilment with a variety of KPIs, such as: On time despatch, Order accuracy, On time receipt, Carrier delivery performance, Stock accuracy etc
At Delamode, we offer tailored services based on your exact requirements, and therefore measurement changes from client to client. With our powerful, single WMS, we offer you full visibility of all reporting and data associated with your fulfilment.
What is inbound logistics?
Inbound logistics is the critical process by which goods are imported from overseas (the reason the service is regularly referred to as “import logistics”), unloaded at the port and stored until ready to be transported to retailers, or sold and shipped directly to consumers.
Effective inbound logistics services provide a huge range of benefits, including improving supply chain efficiency, retailer and customer satisfaction, providing cost savings, and supporting your growth.
Contact our team today to see how our inbound logistics services can drive value across your supply chain and wider organisation.
